Refund policy

 

Return and Refund Policy

Thank you for shopping with us! We want to ensure that you have a smooth and hassle-free experience with our products. If you need to return an item, please read our return and refund policy below.

Time Frame:

Customers may take advantage of our refund option within 30 days starting from the date of purchase. This time frame allows customers to thoroughly evaluate their purchase and decide whether they are satisfied with the product.

Shipping Costs:

The responsibility for the shipping costs on returns depends on the reason for the return:

• If the return is due to a defective or broken product (covered under our policy), we will cover the shipping costs for the return.
• If the return is due to a change of mind or any other reason not covered under our policy, the customer will be responsible for the shipping costs associated with the return.

Defective or Broken Products:

In the unfortunate event that you receive a defective or broken product, we offer the following policy:

• Please contact our customer support team at sales@shavonne.co.uk
• We may request additional information or evidence, such as photographs or a detailed description of the defect or damage, to assess the situation.
  
• Once we verify the issue, we will provide you with instructions on returning the product or arranging for a replacement, depending on the nature of the defect and product availability.
  
• If a replacement is not available, we will issue a refund for the full purchase amount, including any shipping costs incurred.
  

Change of Mind Returns:

We understand that sometimes customers may change their minds about a purchase. In such cases, our policy is as follows:

• To be eligible for a return due to a change of mind, the product must be in its original condition, unused, and with all the original packaging intact.
• The customer will be responsible for the shipping costs associated with the return.
  
• Once we receive the returned product and verify its condition, we will issue a refund for the purchase amount, excluding any shipping costs incurred.

For additional information or clarification on our return and refund policy, please contact our customer support team at sales@shavonne.co.uk. We strive to provide a fair and transparent process to ensure customer satisfaction.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@shavonne.co.uk.

If you have any questions or require further assistance regarding the Return and Refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with us.

Phone: +447427 674506

Email: sales@shavonne.co.uk

Address: 20-22 Wenlock Road, London N1 7GU, United Kingdom